Loan Servicing & Collections Manager at Branch International

Loan Servicing & Collections Manager at Branch International
Loan Servicing & Collections Manager at Branch International
  • Full Time
  • Lagos

Website Branch International

Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets.

Job Overview

This is a full-time role based in the Lagos office. You will be responsible for working with your team and collections agencies to ensure that our amazing customers are making loan payments on time. You will also be accountable for improving our overall collections rate. The Servicing & Collections Manager will report to the General Manager of Nigeria.
Responsibilities
Specific responsibilities include:
  • Drive the strategy and daily plans on collecting Branch loans
  • Manage all outsourced collections agencies
  • Draw up a process for SMS/in-app/social media repayment messaging
  • Prepare regular and ad-hoc analyses on team performance
  • Drive process improvements and show the impact of the Collections team to the broader company
  • Schedule, capacity plan, hire, and onboard Collections team
  • Conduct regular performance reviews and team trainings for Collections Associates
  • Research and pilot new best-in-class collections practices
  • Work with team for Credit Fraud and Customer Service to recommend product changes with the aim to improve repayment rates
  • Optimize calls and other collections practices through automation, testing of timing, content and other factors to generate largest possible returns
  • Set ambitious goals, closely monitor team KPIs and regularly make recommendations on hiring and process improvements
  • Maintain team documentation
  • Investigate suspected fraud and develop processes to prevent it in the future
  • Communicate effectively with Data Science and Product teams about fraud cases and issues
Qualifications
  • Business Degree with a mix of I.T is most desired
  • Previous debt collections experience
  • Experience with SQL is important; if you do not have SQL experience, then you need to have the ability and desire to learn it quickly!
  • Extremely analytical with expert Excel skills
  • Deep understanding of successful process implementation and improvement
  • Experience or ability to scale a team
  • Ability to work well with outsourcing agencies and manage them for result.
  • Highly entrepreneurial and  comfortable with ambiguity and taking initiative
  • Excellent collaborator and team player
Benefits of Joining
  • You’ll be working in an entrepreneurial and fast-paced fun environment with an amazing team
  • You will have access to health insurance, pension and weekly meals
Branch International is an Equal Opportunity Employer. This company does not and will not discriminate in employment on any basis prohibited by applicable law.

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Tagged as: Collections Manager, Loan Servicing, microfinance jobs

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