Quality Assurance Manager
We are looking for a qualified and reliable professional Quality Assurance Manager to help ensure that all external and internal quality requirements are met according to telecoms industry standards and processes.
He/she will be responsible for inspecting procedures and outputs and identifying snags or non-conformity issues, making sure they are all resolved. The Quality Assurance Manager must have eyes for details and solid experience in quality management systems and a holistic control of standards.
The ideal candidate must be a reliable and competent professional whose input will be necessary for the continuation of a business life cycle. The goal is to assure high quality of operational and project activities aiming towards the long-term success of the business.
Devise procedures to inspect and report quality issues
Monitor all operational and project activities that affect quality
Supervise and guide vendors, technicians and staff on quality issues.
Report all operational and project snags to the Head of operations and follow up with closure of same.
Communicate any critical compliance risks noted from these activities to project managers
Reports recurring quality issues to managers and other personnel, working with them to devise and implement solutions and or review current standards and policies. This helps ensure that deployment, even in-house, errors and issues don’t negatively impact delivery timelines or cause delays within the entire process.
Keep records of quality reports, statistical reviews and relevant documentation.
Communicate with external quality assurance officers during on-site inspections.
Must be able to travel to supervise work at various sites, either clusterised or in scattered locations.
Ensure compliance with agreed quality standards, policies and procedures, codes and legislation paying critical attention to health, safety and the environment
Document internal audits and other quality assurance activities in projects
Investigate customer complaints and non-conformance issues in projects
Develop, recommend, and monitor corrective and preventive actions
Prepare reports to communicate outcomes of quality activities
Coordinate and support on-site audits conducted by external providers
Evaluate audit findings and implement appropriate corrective actions
Give over-sight support/advice to Project Support Officer on his secondary responsibilities for proper alignment in reports, especially on project deployment related issues on the field.
Essential Skills / Attributes / Knowledge:
Quality assurance – a solid foundation in quality assurance in telecoms is a necessity in this role, since QA managers need to thoroughly understand processes in order to develop improved and effective procedures
Team coordination – QA managers direct and oversee personnel within their departments, so effective leadership, coordination, and motivation skills are vital
Process enhancement – effective QA managers constantly find ways to streamline processes and boost efficiency, so they should have extensive knowledge of process improvement and enhancement
Organization skills – this role requires a high degree of organization to successfully direct and oversee all quality assurance procedures and coordinate processes
Communication skills – effective verbal and written communication is also important in this role, as QA managers provide reports to production managers and business leaders to influence decision-making
Reliable and Trustworthy
Certification of quality control is a strong advantage (ISO 9000 etc.
Understanding of methodologies in quality of projects.
Appreciation of technological trends in the mobile communications sector
Good presentation and documentation skills
Good telephone manners
PC skills – MS office, internet explorer, email, etc
A minimum of a Bachelor’s Degree in quality assurance, especially in telecoms, and in project management
Must have at least 5 years minimum working experience as a QAM in the Telecoms industry
Certification in QA / PMP with proven track record will be a great advantage
Interested person to send their CV to firstname.lastname@example.org stating the position as the subject
To apply for this job email your details to email@example.com